Contact Us
FREQUENTLY ASKED QUESTIONS
What is your Minimum Order Quantity (MOQ)?
At Heritage Craft House, our manufacturing process is designed to support your brand’s growth without the constraints of high entry barriers. Whether you are a boutique retailer or a large-scale distributor, we have eliminated traditional minimum order limits to offer you total procurement flexibility. From our signature handcrafted goods to the most intricate bespoke pieces, you can order exactly what your market demands. We are committed to providing premium, factory-direct craftsmanship and flexible terms that adapt perfectly to your unique scale and vision.
Do you offer private label and OEM services?
Yes. As a dedicated B2B partner, Heritage Craft House provides full OEM and private label support. We can customize designs, integrate your brand logo, and develop bespoke packaging that meets the luxury standards of the UK and Western markets.
Can I request product samples before placing a bulk order?
Absolutely. We believe quality must be felt. Samples can be arranged for any of our decor or handcrafted lines to ensure they meet your specifications. Please note that sampling costs and international courier fees vary based on the item and your location.
Do you ship to the UK, USA, and Europe?
Yes, we ship worldwide with a focus on the UK, USA, and European regions. We manage logistics via reliable sea freight for bulk shipments and air freight for time-sensitive luxury collections, ensuring your inventory arrives safely and on schedule.
What payment methods do you accept?
We offer secure international payment structures to facilitate smooth B2B transactions:
Bank Transfer (TT): Our standard method for most orders.
Letter of Credit (LC): Available for high-volume established contracts.
Online Payment Gateways: Evaluated on a case-by-case basis for smaller sample runs.
How long does production and delivery take?
Lead times are structured to balance artisanal quality with commercial efficiency:
Production: Typically 7–25 working days, depending on the intricacy of the handcraft.
Shipping: 5–7 working days by air; 20–35 working days by sea, depending on your specific port in the UK, US, or Europe.
Do you provide export documentation?
Yes. We handle the complexities of international trade by providing all necessary paperwork, including:
Commercial Invoice & Packing List
Certificate of Origin
Export Certificates (including ISO/SGS where applicable) to ensure smooth customs clearance in your country.
Is my inquiry and design intellectual property secure?
At Heritage Craft House, confidentiality is guaranteed. We understand the importance of unique designs in the luxury decor market. All communications, proprietary designs, and buyer information are kept strictly confidential and are never shared with third parties.
CONTACT US FOR ANY QUESTIONS
Phone: +44 705 824241
Email: info@heritagecrafthouseltd.com
Support forum
for over 24h
Address: 11 Millfields Shard End Birmingham B33 9UW England