Privacy Policy

Last Updated: March 10, 2026

Welcome to Heritage Craft House Ltd (accessible via http://heritagecrafthouseltd.com). We are committed to protecting the professional and personal data of our global B2B partners, wholesalers, and interior design clients. This policy outlines our data practices to ensure transparency and security in every transaction.

1. Information We Collect

To facilitate wholesale orders and professional consultations, we collect the following:

• Business Profile Data: Company name, tax identification numbers, and business registration details.

• Contact Information: Name of the procurement officer, professional email address, and phone number.

• Logistics Data: Shipping addresses, billing details, and preferred freight methods.

• Technical Data: IP addresses and browser cookies to optimize your browsing experience and secure our B2B portal.

2. How We Use Your Data

We utilize your information strictly for professional purposes:

• To process and fulfill bulk wholesale orders.

• To provide custom quotes and catalogs for our handicraft collections.

• To maintain your B2B account and order history.

• To communicate updates regarding shipping, lead times, and new artisanal arrivals.

• To prevent fraudulent transactions and ensure the security of our wholesale network.

3. Data Retention & Security

As a business partner, your information is stored securely within our encrypted database.

• Account Data: We retain business profile information as long as your account is active to facilitate recurring orders.

• Transaction Records: Financial and order data are kept for the duration required by international trade and tax laws.

• Security Measures: We implement industry-standard SSL encryption and firewalls to protect your proprietary business information from unauthorized access.

4. Third-Party Sharing

We do not sell or trade your business data. We only share information with essential service providers, including:

• Logistics Partners: Trusted freight forwarders and courier services for delivery.

• Payment Gateways: Secure processors for wire transfers and credit transactions.

• Compliance: Legal authorities if required for export/import documentation or fraud prevention.

5. Cookies and Professional Preferences

Our website uses cookies to recognize you as a returning business partner. This allows the site to:

• Remember your login credentials for quick access to wholesale pricing.

• Save items in your “Bulk Inquiry” or “Wholesale Cart.”

• Analyze site traffic to improve our digital catalog’s performance.

6. Your Corporate Rights

You maintain full control over your data. At any time, your authorized representative may:

• Request a copy of the data we hold regarding your business.

• Update or rectify outdated contact or billing information.

• Request the deletion of your B2B account (excluding data we are legally required to retain for tax/audit purposes).

7. Global Compliance

Heritage Craft House Ltd operates in compliance with international data protection standards. If you are accessing our site from the EU or North America, we ensure your data is handled in accordance with GDPR and relevant privacy frameworks.

8. Contact Our Privacy Officer

For questions regarding this policy or your data security, please contact our administrative team:

Email: info@heritagecrafthouseltd.com

Office: [Insert your physical business address]